Frequently Asked Questions

TixBit checkout is powered by Whop. Express options such as Apple Pay or Whop Pay appear when supported, and the embedded checkout shows every payment method available for your device and order.

TixBit does not offer a separate Klarna checkout button. If Whop supports Klarna for your checkout, it will appear with the other methods inside Whop's embedded checkout.

Open More payment options and enter the code in Whop checkout. Whop validates the code and shows the final provider total before you pay.

TixBit displays its ticket and service-fee total before payment. Whop shows the final charged amount, including any provider-native promo code, before you confirm.

Most Whop payments confirm quickly. TixBit begins fulfillment only after the signed payment event is verified.

Once your payment is confirmed, tickets are delivered instantly to your TixBit account. You can access them anytime by signing in and viewing your tickets. Most tickets are mobile-friendly and can be scanned directly from your phone.

Yes. We partner directly with verified ticket providers and inventory sources. Every ticket sold on TixBit is backed by our TixBit Guarantee—if there's ever an issue, you're protected.

Transfer policies vary by event and ticket type. Most tickets can be transferred to another person through your TixBit account. Check the specific ticket details for transfer availability.

This is extremely rare, but if it happens, contact our support team immediately. We'll work with the venue to resolve the issue or provide a full refund under our TixBit Guarantee.

The TixBit Guarantee protects every purchase. If an event is canceled and not rescheduled, TixBit issues a full refund under the TixBit Guarantee. If your tickets do not arrive or are invalid, TixBit works to make it right.

Sales are final unless the event is canceled or another TixBit Guarantee or legal exception applies. If the event is canceled or postponed, you are entitled to the options provided under the TixBit Guarantee and event policy.

Most refunds arrive within 3 to 10 business days depending on the payment rail, provider, and any bank-processing delays. Refunds are returned to the original wallet or payment method whenever possible.

For postponed events, your tickets are usually valid for the rescheduled date. If you can't attend the new date, you typically have 30 days to request a refund. Check your email for specific instructions from TixBit.

You can sign up with your email address and create a password, or sign in using your crypto wallet. Wallet-based sign-in is quick and doesn't require remembering another password.

Yes. Payment details are collected by Whop's secure checkout, and TixBit verifies signed payment events before fulfilling an order.

If you signed up with email, you can reset your password using the 'Forgot Password' link. If you signed in with a wallet, you can recover access as long as you have access to that wallet address.

Email support@tixbit.com or use the support form for order, delivery, refund, and account questions. Standard coverage runs Monday through Friday, 9 AM to 6 PM Eastern.